Refund Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the complete details, specification & features of the service before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us if the service in under money back guarantee. Our Policy for the cancellation and refund will be as follows:
www.web4galaxy.com may, but is under no obligation to, honor requests for refunds for the following reasons:
Irreparable defects with the software:
Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request.
Product not-as-described:
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check thoroughly- video overviews, demo links, product samples and screen shots of each type of the product offered before making a purchase.
Some products/services come in refund class with some time limitations, the details of which are clearly mentioned on the website.
*The funds that are actually refunded may not be equal to the funds you requested due to one or more of the following factors:
Our refund policy, foreign exchange conversion fluctuations, Bank charges, which may be deducted by our bank and/or yours.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Please Note: Once we receive and confirm you refund request, we may take to initiate your refund within 1-2 days and will be credited within 7-10 days.
Please Refer the details below for better understanding.
| Original Mode of Payment | Refunded to | Timeline |
|---|---|---|
| Credit Card | Source (the same card from which original transaction was done) | 7-9 working days from the date when refund was processed by the merchant. The average is 2 days. |
| Credit Card + Wallet | i) The Credit Card amount is refunded back to source (the same card from which original transaction was done) ii) The Wallet amount is refunded to Wallet. | i) Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days. ii) Wallet refund is immediate. |
| Debit Card | Source (the same card from which original transaction was done) | 7-9 working days from the date when refund was processed by the merchant. The average is 2 days. |
| Debit Card + Wallet | i) The Debit Card amount is refunded back to source (the same card from which original transaction was done) ii) The Wallet amount is refunded to Wallet. | i) Debit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 3-4 days. ii)The refund to wallet is immediate |
| UPI | The refund is credited to the UPI linked account using IMPS. | Refund is credited back on the same or the next day. |
| UPI + Wallet | i)The wallet amount is refunded back to the user’s wallet. ii)UPI amount is refunded back to the user’s account using IMPS. | i)Refund to wallet is immediate. ii)For IMPS, the refund is credited back on the same or the next day. |
| Wallet | The amount is refunded back to the user’s wallet. | Refund to wallet is immediate. |
For payments made through other UPI compliant apps(external VPA), the refund is credited to the customer’s account in 3 days.
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